UK Delivery & Prices

All prices advertised are exclusive of V.A.T. Delivery applies to all orders up to 20kg and will be dispatched using Royal Mail Standard Parcels Service or a suitable courier service. Please allow 2-5 working days for your goods to be delivered.

You have the option to use DHL, 1-2 days delivery for only £8.99 + vat, for orders up to 20kg. This service is available to residents on mainland UK only and excludes the Channel Islands and the Scottish Highlands and Islands.      

We endeavour to dispatch your goods within 2 working days of receipt of your order. In most cases, however, this is usually with 24 hours. It may be necessary for us to use an alternative courier, and in which case, we shall not use one that provides a lesser service than those advertised above. Please note, your item may require a signature and we do not deliver to P.O. Box addresses.

Returns: UK & International

Please do not return any item without first contacting us!

(a).  Should you receive an incorrect order or damaged goods, please contact us immediately and in any case within 3 days of receipt of the goods. We will advise on the return and replacement of the item(s) at our expense. You cannot return or have replaced a lubricant type or fuel treatment product you have opened or partially used.

(b).  For goods you order incorrectly, or simply wish to return, you must contact us within 14 days of receipt of the goods and we will give you a returns receipt reference number.  The goods must be returned unopened and in a resaleable condition.  We will refund your money as soon as possible, and at the latest within 30 days of receiving written notice of decision to cancel.

Returns Address:

Hanson Elite Limited
PO Box 53530
London SE19 1TH
England
United Kingdom

Out of Stock Items:

We will never knowingly advertise an item that is not visibly marked "out of stock".

(a).  If the item fluid size is not in stock when we receive your order we will automatically replace it with alternative sizes, maximum 4, equal to or slightly more than your ordered fluid quantity.

(b). We will contact you immediately to advise on availability. We can usually restock and despatch within 5 working days. Should this not be suitable for you, you may choose an alternative item(s) to the same value or request a refund.

International Delivery & Pricing:

Customers purchasing within the E.U will have V.A.T added to their order during the checkout process. We usually despatch within 2 working days of receiving your order. Our chosen carrier will deliver your item by air within 2-7 working days. A signature will usually be required upon receiving your delivery.
 

Unfortunately, it is not possible for us to include every country within our delivery pricing structure. If you are directed to 'email us for quote' during the shopping process, we will provide a delivery price for you, and usually within 1 working day. We apologise for this inconvenience in advance.               

You are responsible for any customs/duty charge that may apply in the country your item is delivered.